Your privacy is not a formality at 10wln — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use it, and the rights you hold over it at all times.
These six principles govern every data decision we make at 10wln. The full legal detail follows in the policy below.
10wln does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. Your data stays within the 10wln ecosystem and its licensed service partners.
Every piece of data you transmit to 10wln — from your CNIC during KYC to your JazzCash deposit details — is encrypted in transit using 256-bit SSL, the same standard used by international banks and financial institutions.
10wln applies a data minimisation principle. We collect personal data only to the extent required for account management, KYC compliance, payment processing, fraud prevention, and responsible gaming obligations.
You have the right to access a copy of your data, correct inaccuracies, request deletion where legally permissible, and object to certain processing activities. These rights can be exercised at any time by contacting 10wln support.
Every data processing activity at 10wln has an identified lawful basis — whether that is contractual necessity, legal obligation, legitimate interests, or your explicit consent. We do not process data without a legitimate reason.
This Privacy Policy is written in plain, readable English — not buried in impenetrable legalese. If anything changes in how we handle your data, you will be notified before those changes take effect.
This Privacy Policy is issued by 10wln (referred to in this document as "10wln", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://10wln.net and all associated subdomains, mobile applications, and related digital services (collectively the "Platform").
10wln acts as the data controller in respect of all personal data collected and processed through the Platform. As data controller, 10wln determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations under its international operating licence.
Scope: This Privacy Policy applies to all users who access or register on the 10wln Platform, including users based in Pakistan. By creating a 10wln account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.
10wln collects the following categories of personal data from users of the Platform:
2.1 Identity Data
2.2 Contact Data
2.3 Financial Data
2.4 Technical & Usage Data
2.5 Communications Data
Sensitive Data: 10wln does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. Where health-related information is voluntarily shared in the context of a responsible gaming self-exclusion request, it is processed solely for the purpose of fulfilling that request and is not retained beyond the period necessary to do so.
10wln collects personal data through the following channels:
10wln does not purchase personal data from data brokers or any other commercial data sources.
The table below summarises the primary purposes for which 10wln processes your personal data:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| Age and identity verification (KYC) | Identity, Financial | Legal obligation |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Fraud prevention and AML monitoring | Financial, Technical, Identity | Legal obligation / Legitimate interests |
| Responsible gaming monitoring | Usage, Financial | Legal obligation / Legitimate interests |
| Platform security and access control | Technical | Legitimate interests |
| Customer support and dispute resolution | Communications, Identity | Contract performance |
| Service improvement and analytics | Technical, Usage | Legitimate interests |
| Promotional communications (opt-in only) | Contact | Consent |
Under applicable data protection law, every processing activity must have a lawful basis. 10wln relies on the following lawful bases:
10wln does not sell your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
No Unauthorised Sharing: 10wln will never share your personal data with advertisers, data brokers, or any unaffiliated third parties for their own commercial purposes. Any partner with access to your data is bound by contractual obligations at least as protective as this Privacy Policy.
10wln uses cookies and similar tracking technologies on the Platform to ensure proper functionality, enhance user experience, and gather anonymised analytics. The following types of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the Platform. A cookie preference centre is available within your account settings.
10wln retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our licence obligations:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
As a 10wln user, you hold the following rights in respect of your personal data. You may exercise any of these rights by contacting the 10wln support team using the details in Section 15:
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of data where retention is no longer legally required.
Request that we limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including profiling.
Withdraw previously given consent for marketing communications at any time.
10wln will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or high in volume, we may extend this period by a further 30 days, in which case we will notify you of the extension before the initial 30-day period expires.
Verification Required: To protect your data from unauthorised access, all data rights requests must be verified against your account identity before we can act upon them. We may ask you to confirm your CNIC details or answer security questions before processing your request.
10wln implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
While 10wln takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for keeping your account login credentials confidential and for notifying 10wln immediately if you suspect any unauthorised access to your account.
The 10wln Platform is strictly for adults aged 21 years and above. 10wln does not knowingly collect personal data from individuals under the age of 21. All account registrations require CNIC submission, which inherently restricts access to adults holding a valid Pakistani CNIC.
If 10wln becomes aware that personal data has been collected from a person under 21 — for example through fraudulent use of another person's CNIC — the account will be immediately suspended, all data will be deleted in accordance with our retention obligations, and any deposits will be returned where legally possible.
Parents and guardians are encouraged to use internet content filtering software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the 10wln Platform, please contact our support team immediately.
10wln operates under an international gaming licence and may process or store personal data on servers located outside of Pakistan. Where personal data is transferred internationally, 10wln ensures that appropriate safeguards are in place to protect that data to a standard at least equivalent to the protections described in this Privacy Policy.
Safeguards used for international transfers include:
By using the 10wln Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan where data protection laws may differ from those in your home jurisdiction.
The 10wln Platform may contain links to third-party websites or services — for example, links to responsible gaming resources or payment provider portals. This Privacy Policy applies solely to the 10wln Platform and does not extend to any third-party website you access via a link from 10wln.
10wln has no control over the content, privacy practices, or data handling of third-party websites. We encourage you to read the privacy policy of any third-party site before submitting personal information to it. 10wln accepts no liability for the privacy practices or content of third-party websites.
10wln reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice via your registered account email address no less than 14 days before the revised policy takes effect.
For minor or administrative changes (such as corrections to formatting or clarifications that do not alter the substance of the policy), the updated policy will be published on this page with the revised "Last updated" date, without separate advance notice.
Your continued use of the 10wln Platform after a revised Privacy Policy becomes effective constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and may request account closure by contacting our support team.
The current version of the Privacy Policy is always available at https://10wln.net/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or 10wln's data processing activities, please contact our support team using the details below:
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week, including all Pakistan public holidays.
When submitting a data rights request, please include your registered account email address and a brief description of your request so we can verify your identity and respond efficiently. We aim to acknowledge all privacy-related enquiries within 2 business days.
For responsible gaming concerns, please visit our dedicated Responsible Gaming page. For full platform terms, see our Terms & Conditions.
Now that you know exactly how 10wln protects your personal information, you can play with confidence. Secure transactions via JazzCash and EasyPaisa, encrypted data, and a platform built for Pakistani players.
21+ | Play responsibly. Gambling can be addictive. | Responsible Gaming